Syfe maintains partnerships with leading banks in Hong Kong that offer time deposits. We regularly assess the rates from these providers, along with market rates, to ensure that Cash+ Fixed rate remains competitive.

Returns are fixed once we invest your funds in time deposits with a partner bank for your chosen term. When the term ends, you will receive returns from the underlying time deposits at the fixed rate that you had secured at the beginning of the term.

Please note, that until the investment starts, the return rate is subject to change. If the return rate changes, you will be notified.

Once your investment begins, the fixed return and rate will not change during the entire duration of the investment.

From the rate we obtain from our partner bank, we take a slight margin before extending to you a rate that is still very attractive in the market. Once your investment begins, your Cash+ Fixed is assured to provide returns at the same rate. Our commitment is to deliver exceptional products, coupled with an unparalleled user experience, and this margin facilitates our ability to fulfil that commitment.

After the Cash+ Fixed is funded and invested, you will not have the option to make withdrawals until the fixed term ends.

We will reach out to you if we identify subsequent top-ups made into the same investment after funds have been locked and invested. You may create a new Cash+ Fixed investment and let us move the funds into that or have the funds sent back to you. We also recommend you edit the transfer plan to avoid this scenario in the future.

By creating multiple Cash+ Fixed investments, you create a “ladder” of maturity dates for your multiple Fixed investments, giving you the flexibility to access funds and take advantage of fluctuating interest rates.