Security
Security is only as strong as its weakest link - which is why we fortify both your money and your data so you can grow wealth safely.
When you become a Syfe client, we are committed to protecting your account and rights as a consumer.
BANK-GRADE DATA SECURITY
Bank-grade protection that is compliant with world-class security standards. All data is stored securely in Amazon Web Services (AWS) data centers in Hong Kong.
DISPUTE RESOLUTION
It is our commitment to resolve customer issues fairly and promptly. At the same time, the Financial Dispute Resolution Centre ("FDRC") in Hong Kong administers an accessible, efficient and transparent Financial Dispute Resolution Scheme ("FDRS") whereby independent and impartial mediators and arbitrators will provide mediation and arbitration services to financial institutions and their customers in Hong Kong.
TWO-FACTOR AUTHENTICATION
For better account protection, a One-Time Password (OTP) will be sent to your mobile phone number in addition to your password.
Safeguarding
your investments
Your Syfe funds are invested in established investment funds and held in
custodian accounts.
When you transfer money to Syfe, your funds are held in a Trust Account at HSBC. They are kept separate from Syfe's own accounts, and invested only in your portfolio assets.
All assets bought on your behalf are held with Interactive Brokers, and Allfunds HK, whose sub-custodians are Citibank for securities and HSBC for any un-invested cash.
FAQs
Is Syfe HK regulated by SFC?
Syfe Hong Kong Limited (“Syfe”) (Certificate of Incorporation Number: 3006412) is a Hong Kong Licensed Corporation licensed by the Securities and Futures Commission ("SFC") (License No. BRQ741) under Types 1 (Dealing in Securities), 4 (Advising on Securities), and 9 (Asset Management) for conducting relevant investment activities.
How secure are my funds when I invest with Syfe?
Your money and assets in your investment portfolios are held in a custodian account through Interactive Brokers Hong Kong Limited, a Hong Kong SFC-regulated global broker and any uninvested cash is held in "Syfe HK - Client Account" in HSBC Hong Kong, regulated by Hong Kong Money Authority.
What happens to my money and assets if Syfe gets acquired or stops operating?
At Syfe, the security of our clients' money is of utmost importance to us, and we have stringent measures in place to prevent an event like a closure from happening.
Syfe Hong Kong is a Hong Kong Licensed Corporation licensed by the Securities and Futures Commission ("SFC") under Type 1 (Dealing in Securities), 4 (Advising on Securities), 9 (Asset Management) for conducting relevant investment activities. As an SFC license holder, we have met all the requirements and standards set by SFC to prevent a bankruptcy event from happening. This includes meeting the minimum capital requirement, as well as audits and compliance to ensure that Syfe has sufficient daily cash flow to meet all operational needs.
Funds in your Syfe investment portfolios are held in a Trust Account in HSBC while your investments are kept in a Custodian Account through Interactive Brokers. These are held separately from Syfe’s assets. This means that Syfe will never be able to use your funds and assets, even in the very unlikely event that Syfe stops operating.
In that unlikely scenario, we will work together with Interactive Brokers under the supervision of SFC to ensure the orderly transfer of assets to another licensed fund manager, or the return of all assets and funds to our customers. Customers will be able to choose their preferred means. All customers are also free to withdraw their money any time they wish. Syfe does not impose any exit penalties or lock-in periods, so clients are genuinely able to access their money any time
